FAQ
Q1. Do you conduct quality control checks during production?
Absolutely. We have a comprehensive QC system with checks at multiple stages: for raw materials, during assembly (bristle alignment, gluing), and a final random inspection before shipment. This ensures consistent quality and minimizes defects.
Q2. What is the minimum order quantity (MOQ) for custom brush orders?
Our MOQ for custom designs is flexible, typically starting at 1,000 pieces per style. We can discuss lower quantities for simpler modifications to accommodate new brands.
Q3. Can you help with brush design and development?
Yes, we have an experienced R&D team that can assist you from concept to final product. We can help with ergonomic handle design, bristle type selection, and functionality testing to create the perfect brush for your needs.
Q4. Are your products certified (e.g., vegan, cruelty-free, REACH, FDA)?
We can produce brushes that meet various international standards. Our facility is equipped to provide vegan, cruelty-free products, and we comply with REACH and FDA regulations for materials. Specific certifications can be arranged upon request.
Q5. What is your policy on defective products?
We stand by our quality. We offer a warranty period and will replace any items confirmed to have manufacturing defects. Please refer to our detailed warranty policy for specific terms.
Q6. How do you handle color matching for handles and ferrules?
We use a Pantone Matching System (PMS) to ensure accurate and consistent color reproduction for all custom handle and ferrule requests. Just provide us with your Pantone code.
Q7. What file formats do you require for logo printing or engraving?
We prefer vector-based files (such as .AI, .EPS, or .PDF) for the highest quality results. We can also work with high-resolution PNG or JPG images and advise on the best application method (e.g., hot stamping, laser engraving).
Q8. What packaging options do you offer for the brushes themselves?
We provide various individual brush packaging options, including plastic sleeves, cardboard boxes, paper pouches, and reusable PVC cases. We can also advise on the most cost-effective and protective solutions.
Q9. What are your payment terms?
Our standard payment terms are 30% deposit with the order and 70% balance against copy of BL. For new customers, we may require payment via T/T or L/C at sight. We are open to discussion for established partnerships.
Looking For Private Label Makeup Brushes To Enrich Your Cosmetic Line?
Heao Brush
Heao Brush
Contact Us
Tel:
+86 136 6296 3738
+86 135 3903 9043
Direct Line:
+86 769 2833 0715